Capitec my accounts are gone

2 of my accounts disappeared from my Capitec account. I did an email query and tried to phone multiple times. When I try to pay money into the account it shows as frozen (more info than what the Capitec app gives me). I don’t know what is going on and need access to my funds and need someone to assist me to escalate the matter. I am not able to reach anyone that knows anything. If I understand the problem I can rectify it but I have no information