Capitec Mutliple Loan Debits Left Me With Almost Nothing

I sent an email to *** demanding to know why the **** did you people debit me R515.69 three times for the loan, twice for R960.68 and an additional R1023.08 for the Access Facility loan repayments. I still have not received any response! You literally left me with nothing with all these unexpected debits so at least I deserve a ****en answer!

I am unemployed and receiving UIF so how the **** am I to survive when you people debit multiple amounts from my account when I am only supposed to make single loan repayments! I also went to the branch to try to make a payment arrangement or apply for credit insurance but I was told I need to pay another two installments before I can apply for that and I would need to wait for six months to apply for credit insurance.

Can someone please assist me with arranging debit order payments or applying for credit insurance as I AM UNEMPLOYED AND NO LONGER EARNING AN INCOME?

I would very mych appreciate a swift response!