SM
Sindiswa M

1 reviews | Active since Nov 2024

19 Dec 2024, 13:07

Capitec must open my account.

My name is sindiswa mthimkhulu My I'd number is :*** Cell no:*** ***

I've been a capitec client for over 10 years now my experiment with capitec is not nice. , Iplayed a pry**** scheme called EF they had a website so I even recruited family members because I thought it's was legit mate I invested ,and got paid several times ,even got bonuses for my family and friends that referred to , my account was placed on hold. And isent affidavit , proof of payments , screen shot of the dashboard that shows. Iwas widrawing with all the valid proof that. Iwas a ordinary member like others. But disappointed because Iwas told capitec foreincic find my account guilty of ***** how ever. Icannot accept that since I'm not guilty the evidence is there. Even on the capitec account Iwas using. When Iwas paying. Evidence is there. , even family members who asked me to play on their behalf since they were not fami**** with things online. I find it hard if. Capitec can't see a victim and a villian regarding this matter I URGE THE MANAGEMENT TO LOOK AT MY CASE DELIGENT MAKE A REVIEW IN THIS CASE. BECAUSE ITS UNFAIR THAT ICAN LOOSE MY MONEY AND MY FAMILY MEMBERS MONEY IVE BEEN UP AND DOWN GETTING NO FEED BACK EVEN IF ISENT PROOF IWAS TOLD THAT CAPITEC CANNOT DO ANYTHING THE CASE IS UNDER NCC HOW EVER I TRIED TO GET HOLD OF THEM. AND IWAS ADVISED THAT CAPITEC HAVE A RIGHT AS MY BANK TO ASK THEM TO SHOW PROOF AND THEN OPEN IF THEY FAILED IN 4 WEEKS TO PROOF. ITS BEEN 3 MONTHS. NO ASSISTANCE. EXCEPT IF IWUERIE IGET THAT CAPITEC HAVE NOTHING TO DO THEY ARE OBLIDGE TO FOLLOW NCC RULES HOW EVER THE INVESTIGATER STATED THAT NOTHING TOUNGABLE HOW EVER THE CASE IS STILL UNDER INVESTIGATION. ITHEN CONSULTED OMBUDSMAN WHICH IWAS TOLD THAT CAPITEC DOES HAVE A RIGHT TO DO REVIEW ON MY CASE AND RE OPEN MY ACCOUNT IF THE IS INJUSTICE THAT WAZ DONE IWAS TOLD ICAN TAKE MATTER FURTHER. HOW EVER. ISTILL PLEAD CAPITEC SHOULD LOOK AT THE MATTER ITS PAIN FULL TO BE ACCUSED OF SOME THING U HAVE NOT NOT DONE IF IKNEW THIS WAS A **** IWUD HAVE NOT JOIN IT. , THE PAINFUL PART EVEN FAMILY MEMBERS THAT TRUSTED ME. LOST THEIR MONEYS SOME WERE PAID BUT IS PLACED ON HOLD

EVEN THE STOKFEL. WE PLAYED. ON MY STREET. THAT WAS SAVED ON MY PLAN ITS ALSO PLACED ON HOLD. MY BANK CANT FAILED ME. BECAUSE IAM A VICTIM OF CIRCUMSTANCE S ALTHOUGH ITS WAS ATOUGH JOURNEY AND LESSON LEARNED THAT. TOO MANY ****S IN ONLINE. AND IVE LEARNED THE HARD WAY. ,ILL NEVER STOP FIGHTING FOR MY JUSTICE TILL CAPITEC REINSTATE MY ACCOUNT BECAUSE IHAVE EVIDENCE THAT IWAS A ORDINARY MEMBER PLAYING IHERE BY ASKING THE MANAGEMENT TO LOOK AT MY CASE. AND RE INSTATE MY ACCOUNT I EMAILED THE OMBUDSMAN IWAS TOLD CAPITEC HAVE A RIGHT TO REIN STATE MY ACCOUNT IF NCC DOES NOT ROVIDE FULL EVIDENCE ITS NOW 4 MONTHS NO ASSISTANCE CAPITEC KEEP ON SAYING THEY WAITING FOR NCC. WHILE NCC IS NOT REACHABLE NOT COMMUNICATING WITH ME

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Dec 2024, 14:37
Official
Good day Sindiswa Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank