Capitec must invest in quality personel/managers

I phoned capitec to enquire about a transaction I made via the banking app and came across a very rude agent, I then asked her to transfer me to the manager and he put me through to Nelson Zweni who was very polite and apologetic. he took down my number and promised to call me back, he also promised to stop/cancel a transection I opted to do a cash send with another bank. I was very happy with nelson until I realized the transaction he was supposed to reverse actually went through.<br> <br> this morning I called Nelson with a very angry tone and he told me he was on a call with another customer, he called me back ti inform me that he wrote down everything we spoke about yesterday but forgot to action including reversing a transfer that I specifically asked him to reverse which was my initial complaint. he said he got destructed as he had other customers<br> <br> this guys got me speechless, I di not know what to say after he told me that. what kind of a manager forgets a financial transaction, does this guy even pay attention to his job. now I have lost money that I can never recover due to one man's ignorance<br> <br> Nelson then called me back to try and convince me of I don't know what but yah...