Capitec must go back to the drawing board

I would like to Express my unsatisfied experience with this particular bank recently I was **********ly charged and I was unable to be helped money was out send and redeemed even thou is as little as it is was recently out of work definitely going to have an awful xmas with my kids as I'm no special everyone was affected by cov19 if this people can by pass capitec wall who I'm I is everyone's money safe with capitec or this is not the first time this happened to me imagen u see all ur year hard money dessaper with an institution u fill safe and they cant even answer where ur money went.