CAPITEC MUST FALL!!!

On Monday I went to the Cavendish Claremont branch ATM on the lower ground floor. I went to withdraw R300 from the ATM, while during my transaction the lady from the front desk then shouted that there’s no money in the ATM. I never received my money, I then proceeded to go into the branch as the money was not transferred back immediately into my account. The consultant then inside the branch said it would take up to 2 hours when I received a SMS saying 24 hours. Then Tuesday morning I called AGAIN to find out what’s happen with the my money as it hasn’t reflected back into my account. The call centre agent(pathetic as they come) then handed me over to a “on duty Manager” by the name of Caryn, she then gave me a new reference number because the first ‘case’ had been “closed & resolved” yet I have not received any money. Today Thursday, 22 December 2022. I called again to find out what is happening why have I not received any feedback nor my money back into my account. The consultant on the line Nthombi(that has No listening & answering ability to questions being asked) then couldn’t give any feedback refused to let a manager or someone in charge call me back as she was more focused on getting rid of my by being repetitive saying that the incident number has been closed. Then I proceeded to call the client care number thinking I would receive help from Yusif who answered the call, he mentioned then that NO MANAGER or Team Leader is available as they are in a meeting. He offered then to transfer me to the complaints department…upon doing that the phone went engaged and the call was dropped. I have all reference numbers for this issue to be resolved if anyone can get in contact with me. Until then I will not remove this review as Capitec is the worst banking service available, a huge **** as they have no laws in place and *********** individuals working behind the scenes. A huge investigation needs to be done upon all staff nationwide to see if they are actually qualified to do the job they are being paid for.

For a financial institution that opened yesterday it’s rather pathetic and utterly disgusting for this type of service! Something needs to happen to this institution with immediate effect!!!