1 reviews | Active since Apr 2017
<p>hi, i went to capitec bank in vangate mall which is very close to my home in langa, all i wanted to do was increase my limit so that i could send some money to my family in the eastern cape. there was this lady standing at the door a thin girl wearing a black scarf. she greeted me and asked how she could help, i told her that i would like to increase my limit, she told me they cant help me with that, i must go to the other branch i then wanted to know why and she said there systems can only open loans and accounts. i couldnt have time to go to other branch because i left with taxi because i must fetch kids in school, i then called one of my family members who also works for capitec and she told me there is no such thing and i must report it. i feel like that girl was being unhelpful she just said i mus go they cant help me, i was crying in the taxi and was hurt. capitec is ****** and i must put this on the social media. im closing my account and so is all my family members, who does she think she is. im not sure how her name goes but i think she was moslim, i think maybe zahirie yes it was zahirie. also giving moslems a bad name. u dont deserve this job my dear.</p>
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
please i would like some feedback because if this is the management that capitec employes, im sad to say you are going to lose alot of customers.
please i would like some feedback because if this is the management that capitec employes, im sad to say you are going to lose alot of customers.
Hi Ms Mcala
Branch operations and the complaints department contacted you on *** but to no avail and may you kindly provide an alternative number because the branch manager and regional manager urgently wants to speak to you.
Furthermore, more may you kindly respond to the emailed communication sent to you on ***.
Kind regards
Donorique
Complaint Management Officer
Best regards,
Hi Ms Mcala
Branch operations and the complaints department contacted you on *** but to no avail and may you kindly provide an alternative number because the branch manager and regional manager urgently wants to speak to you.
Furthermore, more may you kindly respond to the emailed communication sent to you on ***.
Kind regards
Donorique
Complaint Management Officer
Best regards,
Hi Ms Mcala
As aforementioned the regional manager attempted to reach you on the provided mobile number: *** but to no avail and may you kindly call the regional manager: Rashied on *** to gladly assist with resolving your matter.
Kind regards
Donorique (Complaint Management Officer)
Best regards,
Hi Ms Mcala
As aforementioned the regional manager attempted to reach you on the provided mobile number: *** but to no avail and may you kindly call the regional manager: Rashied on *** to gladly assist with resolving your matter.
Kind regards
Donorique (Complaint Management Officer)
Best regards,
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