1 reviews | Active since Nov 2016

08 Nov 2016, 12:13

capitec must be put to shame

<p>I went to Capitec branch with all the Fica Documents to unfreeze my account but to my surprise some branch manager at Tembi in Tembisa Capitec told me how I needed a pay slip for my proof of residence to be approved</p> <p> I am not working for heaven sake, and I don't have accounts at any stores. The way his service was, I felt like I can puke, with poor and bad service.</p> <p>The way I'm tired of going up and down I'm taking my account to another bank. I don't need Capitec account anymore. </p> <p> </p> <p>I don't know how do you appoint *********** people. Mxm never in my life will use Capitec. </p> <p>People like him don't deserve to work with people! </p>

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Replies (3)
's update08 Nov 2016, 12:40
Reviewer Update

I need my account cancelled!!

Capitec Bank
Capitec Bank's reply08 Nov 2016, 14:14
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply10 Nov 2016, 08:57
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank