Capitec must be closed down. They can't keep their clients happy

My query on activating my family members accounts has not been resolved as yet, I'm being sent from Pilar to post, the branch says the contact center can resolve the issue and the contact center says the branch can resolve the issue, I'm stuck as family members are furious that their accounts are blocked and school fees cannot be paid, kids have been suspended due to fees not paid and we are not getting any assistance from either of them bank or contact center. I'm really lost for words because nothing is getting sorted. I'm really disappointed in the service I'm receiving from capitec bank, it's really disgusting and disappointing honestly.