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1 reviews | Active since May 2017

15 May 2017, 10:13

Capitec Mount Ayliff refused to deposit my Money

<p>This Morning I went to Capitec Mount Ayliff to make a R5 000 deposit but Litha(teller) refused to deposit R50 note which had a green crayon telling me that they know its acceptable money but they cannot take it because they recycle their money of which I feel like that was not my problem as a customer I came to the bank to make a deposit and not ready to listen to their internal excuses, she called her supervisor Yolisa of which they both told me the same thing that did not help me as a customer, another thing as a person being attacked by 2people at the same time makes me feel like I am stupid because if Litha was unable to convince me and called Yolisa why are they talking to me at the very same time how am I going to listen to them?</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply15 May 2017, 12:18
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nondi Tsholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank