JN
Janeline Noble-Hite
1 reviews | Active since Jan 2019
14 Aug 2024, 12:39
Capitec most pathetic Bank ever!
Your Account Has Been Identified In Suspected ***** ***5 this is a message I was sending and my husband that has no dealings with my account due to me selling stuff on my terms and a client made a mistake and reported me. Without finding out the real story I was blamed for ***** and my husband. When I called the client she said she will ask them to undo it! Capitec WhatsApp told me to go to the police station and get advidait so I'm paying for someone else's mistake I have to take a day off for someone else's mistake this bank is getting more and more pathetic! Why do I need to account for money coming in to my account I would understand R50 000 or more but R500 no really. I do not wish to make with you anymore!
Helpful (0)
Replies (7)0
Replies (7)
Capitec Bank's replyOfficial
14 Aug 2024, 14:14Good day Pintar
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Aug 2024, 14:14
Official
Good day Pintar
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JN
Janeline Noble-Hite's updateReviewer Update
15 Aug 2024, 09:26Hi Stephanie I got a message this morning to say I will get feedback in 2 hrs.It's passed 2 hrs I can't get water electricity' or food for my household all my accounts has been blocked.Can you please get back to me urgently as nobody made contact with me.Regards, Janeline ***Show quoted text
JN
Janeline Noble-Hite's update15 Aug 2024, 09:26
Reviewer Update
Hi Stephanie I got a message this morning to say I will get feedback in 2 hrs.It's passed 2 hrs I can't get water electricity' or food for my household all my accounts has been blocked.Can you please get back to me urgently as nobody made contact with me.Regards, Janeline ***Show quoted text
JN
Janeline Noble-Hite's updateReviewer Update
15 Aug 2024, 09:29Hello JANELINE GRIZELDA NOBLE
Case Number: Case ***6
Your complaint is still under investigation.
Unfortunately, my investigation into your complaint is taking longer than expected. I sincerely apologise for the delay and would like to assure you that I’m dedicated to resolving this for you as soon as possible.
I will keep you updated on the progress.
Need to contact us? Simply respond to this email without changing the subject line.
Kind Regards
Case Number: Case ***6
Your complaint is still under investigation.
Unfortunately, my investigation into your complaint is taking longer than expected. I sincerely apologise for the delay and would like to assure you that I’m dedicated to resolving this for you as soon as possible.
I will keep you updated on the progress.
Need to contact us? Simply respond to this email without changing the subject line.
Kind Regards
JN
Janeline Noble-Hite's update15 Aug 2024, 09:29
Reviewer Update
Hello JANELINE GRIZELDA NOBLE
Case Number: Case ***6
Your complaint is still under investigation.
Unfortunately, my investigation into your complaint is taking longer than expected. I sincerely apologise for the delay and would like to assure you that I’m dedicated to resolving this for you as soon as possible.
I will keep you updated on the progress.
Need to contact us? Simply respond to this email without changing the subject line.
Kind Regards
Case Number: Case ***6
Your complaint is still under investigation.
Unfortunately, my investigation into your complaint is taking longer than expected. I sincerely apologise for the delay and would like to assure you that I’m dedicated to resolving this for you as soon as possible.
I will keep you updated on the progress.
Need to contact us? Simply respond to this email without changing the subject line.
Kind Regards
JN
Janeline Noble-Hite's updateReviewer Update
16 Aug 2024, 09:33Yesterday I spent alm st 3 hrs to resolve this matter however it wasn't resolved.
I am being asked by the complaints manager in charge of my case to be patient whilst the put a hold on on my accounts there is no sense of urgency! absolutely none!
The person reported ***** on my account made a mistake but now it's affecting me so badly I can't do any o can't pay my daughters school fees her account will be deactivated people does not realise what others must go through because of their stupid mistakes the party that reported the ***** can't can't go to the police station, can't go to the branch can't do anything now where does it leave me...
Capitec is messaging up my entire life dur to a mistake!
I am being asked by the complaints manager in charge of my case to be patient whilst the put a hold on on my accounts there is no sense of urgency! absolutely none!
The person reported ***** on my account made a mistake but now it's affecting me so badly I can't do any o can't pay my daughters school fees her account will be deactivated people does not realise what others must go through because of their stupid mistakes the party that reported the ***** can't can't go to the police station, can't go to the branch can't do anything now where does it leave me...
Capitec is messaging up my entire life dur to a mistake!
JN
Janeline Noble-Hite's update16 Aug 2024, 09:33
Reviewer Update
Yesterday I spent alm st 3 hrs to resolve this matter however it wasn't resolved.
I am being asked by the complaints manager in charge of my case to be patient whilst the put a hold on on my accounts there is no sense of urgency! absolutely none!
The person reported ***** on my account made a mistake but now it's affecting me so badly I can't do any o can't pay my daughters school fees her account will be deactivated people does not realise what others must go through because of their stupid mistakes the party that reported the ***** can't can't go to the police station, can't go to the branch can't do anything now where does it leave me...
Capitec is messaging up my entire life dur to a mistake!
I am being asked by the complaints manager in charge of my case to be patient whilst the put a hold on on my accounts there is no sense of urgency! absolutely none!
The person reported ***** on my account made a mistake but now it's affecting me so badly I can't do any o can't pay my daughters school fees her account will be deactivated people does not realise what others must go through because of their stupid mistakes the party that reported the ***** can't can't go to the police station, can't go to the branch can't do anything now where does it leave me...
Capitec is messaging up my entire life dur to a mistake!
JN
Janeline Noble-Hite's updateReviewer Update
19 Aug 2024, 21:52This has still not been resolved people!
JN
Janeline Noble-Hite's update19 Aug 2024, 21:52
Reviewer Update
This has still not been resolved people!
JN
Janeline Noble-Hite's updateReviewer Update
20 Aug 2024, 14:35I was promised a call absolutely nobody called me. They are quick to block all my accounts but not quick to communicate.
The magic word is just under investigation the entire time...they don't think of the customer when doing these things. You can't even call because all their numbers you are being charged for.
The magic word is just under investigation the entire time...they don't think of the customer when doing these things. You can't even call because all their numbers you are being charged for.
JN
Janeline Noble-Hite's update20 Aug 2024, 14:35
Reviewer Update
I was promised a call absolutely nobody called me. They are quick to block all my accounts but not quick to communicate.
The magic word is just under investigation the entire time...they don't think of the customer when doing these things. You can't even call because all their numbers you are being charged for.
The magic word is just under investigation the entire time...they don't think of the customer when doing these things. You can't even call because all their numbers you are being charged for.
JN
Janeline Noble-Hite's updateReviewer Update
22 Aug 2024, 07:53Now my account has been paused with nobody calling me to tell me the reason why..this is so frustrating!
JN
Janeline Noble-Hite's update22 Aug 2024, 07:53
Reviewer Update
Now my account has been paused with nobody calling me to tell me the reason why..this is so frustrating!