SJ
Saskea J

1 reviews | Active since Jul 2016

14 Dec 2023, 07:40

Capitec money hungry dogs!

My debit order for my loan with Capitec is set for the 26th of each month.

Capitec has breached contractual agreement by pushing my debit order up to the 14th December (today) without my consent.

Not only did they ASSUME I'd get a discretionary bonus this year, they also had the audacity to send me a text to tell me that they have pushed my debit order date up and to make sure I have money in my account.

So what would have happened if I didn't get a bonus this year???

My discretionary bonus is my business...not theirs..it should be my choice to do an earlier payment from it...no other business or bank has shown this disgusting behaviour.

This year I have learnt two things about Capitec Bank; they do not value me as a client who has never missed payment with them, AND they lack proper KYC processes allowing multiple ****mers to open up accounts with them and use their bank to harbor their *****ulent money.

Not only will I not recommend this bank to anyone but I have finally decided to close my account with Capitec. I no longer want to do business with such an institution who thinks this little of their valuable clients.

0
Replies (1)
Capitec Bank
Capitec Bank's reply14 Dec 2023, 09:46
Official
Good day Shandre

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank