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Anne-Maré Allers
1 reviews | Active since Aug 2016
21 Jun 2019, 15:58
Capitec money deducted twice Incident# ***8
On 3 June 2019 I made a purchase using my Capitec card. On the 5th of June at 04:00 the same amount went off my account for the 2nd time. I swiped my card once. Today is 21June and after numerous emails to Capitec I still didn't receive my money. The same thing happened to my husband last year October. Capitec I am not happy with the service I receive from your client care Centre and card despite department. Please URGENTLY pay my money back into my account.
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Capitec Bank's replyOfficial
21 Jun 2019, 16:11I acknowledge your posting, and have referred it to Tando for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply21 Jun 2019, 16:11
Official
I acknowledge your posting, and have referred it to Tando for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
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Anne-Maré Allers's updateReviewer Update
21 Jun 2019, 16:15So I need to wait another 5 working days to get my money back? I am NOT happy with the service.
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Anne-Maré Allers's update21 Jun 2019, 16:15
Reviewer Update
So I need to wait another 5 working days to get my money back? I am NOT happy with the service.