Capitec Mobile App - Crashing on Startup leaves you stranded
I am honestly extremely disappointed with Capitec mobile banking app. When there mobile app goes down for whatever reason you cannot access and or perform any transaction via there internet banking because you are unable to authenticate your login via mobile app, appears no other way to do that. Plain stupid! You want to check your balance you must go to an ATM and pay the standard fees. Seriously you cannot even make an EFT payment from the ATM. I must now go into the Branch to do that. Capitec updated there mobile app on 16Mar21 following that the app crashes on startup. When reading the reviews on the app store this problem is not isolated. It is ongoing. I have tried pretty much everything I can try, from clear cache, delete and re-install, try force an I.O.S software update, the current software is above the required operating software, try or make an attempt to re-install the old app via iTunes and and. I could at least accept the situation if there some continuity in services but no, no alternative way other then ATM or Branch! I must bare the inconvenience of added fees and transport cost and so on until a bug fix arrives. Come on guys, this 2021. Review your customer complaints on the app store and you will see hundreds of complaints a bug filled app. Surely you can provide another way to authenticate your online login? Pathetic.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
I went to the the Table Bay Mall branch to do an EFT payment, the lady serving me asked why am I not using the mobile app? I explained and showed her the issue I have been having with the mobile app since 16Mar21 and she insisted I give one chance to see if she can resolve it. She deleted the app off my mobile (something I had done several times before) but also reset the app on Capitec side and it was this that resolved the crashing on start up issue I have experiencing since the banking app update. Thanking you once again, hoping we can both learn from this staff member who seemingly knew exactly what to do when everyone dealing with this issue above her did not.
I went to the the Table Bay Mall branch to do an EFT payment, the lady serving me asked why am I not using the mobile app? I explained and showed her the issue I have been having with the mobile app since 16Mar21 and she insisted I give one chance to see if she can resolve it. She deleted the app off my mobile (something I had done several times before) but also reset the app on Capitec side and it was this that resolved the crashing on start up issue I have experiencing since the banking app update. Thanking you once again, hoping we can both learn from this staff member who seemingly knew exactly what to do when everyone dealing with this issue above her did not.