MR
Milton R
1 reviews | Active since Sept 2016
27 Aug 2019, 11:57
Capitec mistreatment
I took a personal loan with Capitec and I then lost my job and couldn't pay, however I found a job and I paid it off with DMC in October 2017. In 2019 I tried to apply for a loan and I was told on their system it says I have an handed over account, I then requested for it be removed since I had paid anything I owe and this was arrogantly denied, which flies in the face of treating customers fairly and compromise my consumer rights.
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Capitec Bank's replyOfficial
27 Aug 2019, 12:29I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply27 Aug 2019, 12:29
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
MR
Milton R's updateReviewer Update
17 Sept 2025, 09:48Good day, I want to confirm that since 2017, I never got any response or even a courtesy call, the issue remains unresolved.
MR
Milton R's update17 Sept 2025, 09:48
Reviewer Update
Good day, I want to confirm that since 2017, I never got any response or even a courtesy call, the issue remains unresolved.