Capitec Mistake punishing an elderly Customer

On the 27 February we were asked to open an ESTATE Account by CAPITEC. We did that with FNB. Then came back to give them information they requested. On the 18 March 2020 we went to Capitec to ask if they have sent money to FNB we were given a letter to show that it was sent on the 17 March 2020 and we were told to expect it on Friday 20 March. Then on Thursday we received a call from Capitec that they did a mistake by sending money 2 times in the account. So we thought they will rectify it and we can still get the money on Friday. That didn't happen so we gave it a weekend on Monday still FNB said they didn't get it. We went to CAPITEC We were told the FNB account was frozen and money kept on coming back. I went to FNB and the lady came with a proof that the account was ACTIVE. Then we were told the money has been sent again and should be in the account on Wednesday. It was so sad when we experience another don't care attitude from CAPITEC Seniors. I feel like being in a low area makes people take you serious. We are struggling with a serious disease now in the WORLD but the CAPITEC bank because it is township we don't deserve HIGH quality service. They made a mistake and didn't want to take accountability for it. They knew that they were dealing with people they can play mind games with. I was promised to be attended by the BUSINESS MANAGER but still now no call. They pretend to worry about COVID-19 with words not actions. It was hard to see my grandma borrowing foods from stanza shops. She has been taking food there hoping money is coming. I feel like CAPITEC must pay for all this treatment so that they learn not to ever take PEOPLE for granted. We deserve the same high quality service and the money tgat doesn't belong to them st ill had to be held from the elderly woman like that.