Capitec Missing in Action

Is business really booing so much in the banking industry that customer service has become such a rare service to come across. I have been using Capitec for years sending money to my family from abroad, all of a sudden out of the blue they picked up an error, its been more that a week where I have been sending mail upon mail with no response to find out what is happening. I have done everything required to conform to to their "Banking Regulations and/or standards" but still no reason as to where my money is or when it will be released. I have a family to feed, rent and school fees to pay, and creditors jumping up and down and I cant give answer as to when I will make payment, because clearly I am not important enough as a Capitec client. I will most properly not make a difference on your books when I close my account, but you can be assured, I will close each of my families accounts to. Is there anyway to make contact with someone at Capitec, as I work abroad, and its difficult to communicate in their normal business hours. Phoning the branch is even worst, I get transferred from one person to the next, and after 30min on a call then I get told to phone Forex, the calls is costing me a fortune, why cant Capitec just answer my emails, or at least return my money that I can make another plan.