Capitec misleading clients

I am extremely disappointed with the way Capitec handles issues involving vendors promoted on its Rewards platform.

I made an online purchase from Dress Your Tech, a vendor listed and endorsed on the Capitec Rewards website. I re**** on Capitec’s platform and reputation when making this purchase. However, after requesting a refund from the vendor, I have not received my money back.

When I contacted Capitec for assistance, I was simply told that this is “not their responsibility.” This response is concerning. Capitec actively promotes and benefits from vendors on its Rewards programme, yet when something goes wrong, clients are left without support.

While I understand that the transaction may technically be between myself and the vendor, Capitec is endorsing these companies on its platform. There should be some level of accountability, vetting, and support for clients who experience problems with promoted partners.

At the very least, Capitec should assist in escalating the matter with the vendor instead of distancing itself entirely.

I would appreciate: • Assistance in resolving the outstanding refund. • Clarity on Capitec’s responsibility toward vendors listed on its Rewards platform. • Feedback on how vendors are monitored and managed.

Clients should not feel abandoned when transacting through a platform promoted by their bank.

I look forward to a constructive response.