RA
Roshaan A

1 reviews | Active since Jun 2022

27 Nov 2024, 11:02

Capitec misconduct .

I had a client who booked my service to cater an event I provide the client a quotation the client then approved the quotation and I sent her the invoice along with my business contract . In my invoice and contract clearly states that 50% deposit is payable once Booking is confirmed the deposit is non-refundable and non-negotiable the client then made payment after receiving the invoice and contract , Friday past the client calls to cancel and I then told the client to read through the contract our cancellation policy terms and conditions is stipulated I have given the client an option to provide another date we can do the event . This client then reported my bank account as ***** and Capitec blocked and froze my account without contacting me . My business is running a loss as I cannot provide services to my other clients. I went to the bank with our agreement the invoice proof of payment from the client advidavate and a copy of my id . CAPITEC said that it would go through investigation it would take weeks. Please advise can I sue the client and bank for misconduct and maliciously reporting false information on my account

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Replies (2)
Capitec Bank
Capitec Bank's reply27 Nov 2024, 12:16
Official
Good day Roshaan Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Best regards,

RA
Roshaan A's update27 Nov 2024, 13:04
Reviewer Update
I have received an email from Capitec at 8 am this morning stating that I would get a call within the next 2 hours it's very 3 hours with no communication my attorney contacted Capitec aswell emailed all legal documents for immediate release of my account the client who made these false allegations has sent her statement from the police station with the case number to withdraw her complaint my business is running a loss I had to refund clients for not being able to provide a service and I will be holding Capitec liability for all my losses I have never been accused of ***** or **** on my account it's been 5 days since my account has been frozen.