CK
Christopher K

1 reviews | Active since Nov 2011

01 Feb 2024, 13:40

Capitec ****ming me and charging higher interest rates

I had a detailed look at my Credit Card Statement for January. I am so shocked that Capitec Bank could be that ********* and charge me more interest than it is supposed to be. I have a credit card with R20,000.00 limit. The interest rate is 22.25% per annum. So the total interest amount per annum is R20,000.00*0.2225=R4450. Per day it is R4450/365=R12.19. For January the interest rate was supposed to be R12.19*31=R377.89. But Capitec charged me R655.98 on the 01 January - 31 January 2024 statement. This is R278.09 overcharge. This means that my annual interest rate is no longer 22.25% but now 38.62%. Is this how this bank is skimming poor people and making money by overcharging them interest? If it is someone uneducated or ********, they won't notice that they have been overcharged and this will continue forever.

I am going to escalate this complain to the Ombudsman for banking services and to the NCR.

I will have to pay off this credit card and close all my accounts with this ********* bank.

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Feb 2024, 15:20
Official
Good day Christopher

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank