Capitec MIE Loan Department

My sister app**** for a loan at Capitec Multiple Income Earner department on 16 august after receiving a message that she has pre qualified for this.

After submitting all sorts of requested documents pertaining to the business and having to wait for some sort of payslip creation business she was informed on 24 Aug per SMS that the application was declined because the business is in her personal name and not a business name.

She had hardly finished reading this when she was called by a Manager saying some choice words on how this application was handled and he would ensure a senior person takes over.

The whole process then started again with the submissions and highlights were the question about the vehicle registrations as the agent thought that what was being run here is a school transport business instead of a duly registered Day-Care Center.

Another was the person asking if food and cleaning materials were bought when the submissions had included 6 times sending 6 months worth of bank statements and in all this no-one could apparently pick up payments to places like Spar and Checkers.

So Thursday 29 August we did a test by chatting on the WhatsApp line and also phoning the call center.

Low and behold the feedback differed totally in that the WA line stated still busy while the call center said again declined and SMS send to this effect. No SMS received however and the reason was that not all documents was received so the application could not be completed so please tell or show us what these documents were if you will...

It is Friday 30 August today and guess what... My sister phoned and was informed that apparently according to the call center she had already called yesterday and cancelled the whole thing so please please please give us that phone record of that instruction issued to the department.

The only thing i can praise is the ability of the people answering phones to apologize and say sorry profusely for the conduct and action of their colleagues which you can never talk too.

So Capitec... she will be in your Woodlands branch tomorrow for answers and i hope some member or family member of Capitec Management sees this and does something because the last thing I have strength for is to hear apologies and sorry"s from the luckless person in complaints who will be saddled with this posting on the platform.

I will bet dollars to donuts that is going to be the first words,,,