Capitec MIE Division is HORRIBLE

Capitec bank called me offering me a credit card which I chose to apply for. They asked me for documentation to support my application and advised me that my application is a multiple earner income application. I spoke to a consultant zikhona who handed in my application with all documents to the MIE division. It has been 21 days since the application and there is still no feedback as to how far they are with my application. I have escalated the application with over five consultants promising me a resolution to query and till today no one has called me back or sent an email. Today I spoke to a manager by the name of Tebogo who also confirmed that he will call me by 12pm with feedback and that the MIE Department would call me back in connection with my application.

The MIE department apparently does not have any telephones and no one is allowed to speak to them even managers cannot speak to them.

The service I have received from Capitec has been extremely bad and everyone I speak to seems to not have any training on customer care or retention. I guess with such cheap services one cannot expect anything great. I really wish some could just come back to me about my application or maybe I should count my losses and just go to another bank.