Capitec MIE department is useless

@CapitecBank / @Capitec Bank Loyal Client Desperately Seeking Help – 4 Weeks of Credit Card Delays Before Overseas Trip I’ve been a loyal Capitec client for years, but the service I’ve experienced over the last four weeks while trying to apply for a credit card has been deeply frustrating. I have an urgent upcoming trip abroad and need this sorted ASAP, but I am hitting a wall at every single turn: Branch Visits: I’ve been to 3 different branches, spoken directly to managers, and sent numerous emails with zero resolution. System & Process Issues: I’ve faced constant system outages, miscommunication on required documents, and my application even expired because approval took so long—forcing us to restart from scratch. No Phone Support: Today, I tried calling multiple numbers listed on your website and reached out to Customer Success, but couldn't get through to anyone. I genuinely want to stay with Capitec, but this experience is pushing me to open an account with another bank just to get a working card in time for my travels. Please have a senior manager or a supervisor from your credit card team reach out to me directly today so we can finalize this application. My contact details are ready in your DMs.

I eventually managed to get through time the credit department but the assistant notified me at 14h34, when I asked to speak to someone in the MIE department, "OH no, they are on lunch " I have now been holding onto the phone waiting for someone to answer for 8 minutes. Is this how you treat your clients?

Maybe I should just stay with the bank I am with as @Capitec obviously does not need my business any longer.