Capitec messing with my loan payment

Capitec had issues clearing payments on the 24th /25th of March 2020. I can confirm this as I have more than 30 people who had that issue and I can confirm that my employer released payments on the 24th of March. My loan is now in arrears as you have not deducted the loan payment and giving me bad credit score.

I called and someone from the call center confirmed this and transferred me to someone who delayed my query and dropped my call. This continued with other call center agents who would put me on hold and not get back to me or drop my call, I want to report those call center agents. I even have recording of one of them.

Can you please fix the loan payment charges.