CAPITEC MESSED UP AND SHOULD FIX THIS ASAP

I app**** for revolving loan and was approved this year in January, in May this year without a notice the revolving loan was "Cancelled", I then went to the branch and the guy told me that I am under debt review- which was a lie , i contacted the bureau and this was confirmed NOT to be true, i was sent from pillar to post when calling capitec , no one wants to take accountability for an "ERROR ON THEIR SIDE", last week friday i went to the branch "AGAIN" and a lady promised to call back on Monday , but called me on Tuesday(07 Dec 2021), advising that she got feedback that there was a mistake that was made and that if i need the loan again ,i must re-apply.

This is a total inconvenience , especially because the issue on their side, i am a loyal client, my salary is paid into my capitec account , i have a funeral cover with you even.

As a loyal customer of yours for over years now, i expect a better service from you .

I will be waiting for hear from you ASAP. Its been 7 months of back and fourth , this is not the way to GO.