Capitec Merchant Service Sucks

So my partner has a small business that he runs which Capitec Merchant has now put on Hold. Last week Monday 17th June 2024 my partner sold stock. The client paid R30 000.00 with her credit card and R4000.00 with her debit Card. We advised the client that stock would only be released once monies reflect in his account. That Evening he gets a call from Capitec Merchant from a lady called Sweetness, advised that they are holding the funds as the transactions have been flagged. She advised my Partner that she requires the invoice between himself and his client and what ever else he can possibly send through so they can release his funds. Tuesday Morning he sent through a copy of the contract, her ID and even Images of Her debit card and Credit card that were used to swipe. Its 8 days later and we still have no clue on whats going on. Sweetness doesnt reply to any of his emails or calls, the consultants he does manage to get through to, promise to call him back and never do. Today he called in again (12 Calls Later) and spoke to Belinda, who he spoke to yesterday. She advised yesterday that Sweetness couldnt take his call as she was in a meeting, today Belinda advises that Sweetness was off sick yesterday. The Service received is disgusting, does Capitec have no idea what customer service is??? No one has ever said its going to take +- so many days, they said they required documentation to release. My partners client, now thinks he is a ******** as he wont release the stock... How does that now make his business look? Who is going to compensate him for these days lost without new stock. Capitec Merchant your service sucks, best be moving on to another bank, one that actually updates you and cares about customer service.