Capitec ****med me of my Cashsend vouchers

I think I might have just got ****med by capitec.

my name is Njabulo Terrence Hadebe On the 18th of July 2025 at 16:37 I made a cash send voucher to myself of a R1000 as I dont have my bank card with, tried withdrawing it and the capitec auto machine threw and error saying requested notes could not be withdrawn and then me thinking its because the amount is a big amount then I used a smaller amount and made another one of R500 and still had the same issue I then changed pins for both before leaving the atm just to be safe, then went to withdraw on my FNB account thinking I was going to get the cashsends some other time.

On sunday the 20th I realised that on the app they have now changed to redeemed for those 2 transactions and mind you I did not send the pins to anyone, upon trying to contact capitec with their in app call feature the call kept on getting dropped then on the 3rd time I took the name of Morine at 01:54 from client care who also dropped my call, also spoke with Thakgalang at 02:07 who also dropped my call, also called in again and spoke to Nombuso at 02:15 who also dropped my call.

I then tried using their whatsapp and still it keeps on saying it looks like we are having a bit of a challenge and then I have to start over and did that twice with no assistance.

So basically my money is gone, my calls are being dropped, the whatsapp if not working, what happens now? I am sitting with no reference number and I don't even know if this will be resolved but ill definitely not be silent