Capitec ****** me of a R1000

Im very upset and disgusted with the service I received after I was wrongfully charged a R1000 on my capitec account and went and enquired at the branch 2 times I was told that on my previous purchase at shoprite they didn't actually charge me the money was pending but what I don't understand is that the sale went through, and I received a notification same time after my card approved on the machine and my balance that day decreased with a R1000 but when I get a new deposit on my account then suddenly it didn't reflect as a balance because apparently they had to take it and the consultent at the bank wasnt even friendly infact was annoyed by me asking why did the money get deductedthen which shows even on my statementand nothing bounced back yo my account and it approved on the machine as usual and ive nevrr heard this story before.This is day light ******* and if nothing is done about this I'll have the matter escalated.Since I started using capitec for over 10 years nothing as such has ever happened or is this how Johannesburg branches operate?