ZM
Zwanda M

1 reviews | Active since Feb 2013

16 May 2017, 14:26

Capitec...ME? NEVER!!!

<p>A friend of mine banks with capitec bank for her small businesses. She accidentaly transfered money to a wrong cell phone number and immediately notified the bank about the mistake so that they can reverse it. The reply she got SHOCKED me, they cannot reverse it until the person she sent to confirms that it was a mistake, like really, in this economy who can deny free money? Why would they volunter to return the money instead of taking it for themselves? Now she is sitting, waiting for them to confirm this with some stranger who is probably broke and in need of this money, i find it stupid for a bank to deny me of MY OWN money. I can NEVER bank with this bank. I told her to move her money elsewhere</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply16 May 2017, 15:27
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,