DD
Dsj D

1 reviews | Active since Aug 2018

02 Oct 2018, 21:17

Capitec Masterpass/Takealot voucher

The Capitec Masterpass promotion to buy something for a certain amount pay through the Masterpass app and get a R300 takealot voucher?.I was invited by Capitec all so thoughtful towards the almost last week in September.So I downloaded the app etc and thought why not as I do order from takealot but usually when I plan it so I thought let me rather take a few things now and then I can still get another immediately too.And I paid it went through like a breeze.Yes everything has terms but their invite was bold and beautiful now now now.Come on it states ends Oct 31st ...no way as soon as I dive into the invite within the week will it be a no show...Gosh I went back and forth from Capitec to Takelot and back just for this voucher .....all different stories finally Capitec replies ......go through full terms you know the small print that means "con" but its the legal word instead.I said yes ive read them guidelines but come on now I just practically got the invite and joined all the way through Can first come first served apply ? Seriously such BS....such a con.....heck you took the time to invite but cant say whoa this promo has ended in some way.....no ohhh ohh lets go on with the con till October31 ....like who won't as afterall they won't cancel orders they need the products we can make lots of orders by 31st October...well maybe but at least a few more people will know ...their are ways that some reputable companies /banks can "con"can "****" they just use better terminology that makes it Legit.

0
Replies (5)
Capitec Bank
Capitec Bank's reply03 Oct 2018, 09:43
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

DD
Dsj D's update04 Oct 2018, 06:34
Reviewer Update
Thank you for responding ...the funny thing is that some pple after me received their voucher? I just found that out
DD
Dsj D's update06 Oct 2018, 03:51
Reviewer Update
Thank you I finally received my voucher.I cant wait to use it.APPRECIATED.
DD
Dsj D's update07 Oct 2018, 15:59
Reviewer Update
Hi again now I cant use it as each time I apply it ...the value does not get deducted at all.
DD
Dsj D's update08 Oct 2018, 04:49
Reviewer Update
☆☆☆I changed my rating as I actually got to use my voucher eventually which was days later.I decided on my rating as it had ups and downs I was happy to get a reply, however the whole back and forth procedure lasting days was uneccessary as the help online via Capitec consultants are useless and delayed.The voucher that should be sent instantaneously took a few days then another few days to be used as numerous attempts failed repeatedly.It was frustrating as the consultants did not assist but forwarded copied terms repeatedly.Last night at after 10pm the voucher eventually worked. Thank you for the keeping to "campaign" that was all I ever wanted, and I appreciate it☆☆☆