Capitec marked my account as a missed payment for no reason at all.

I'm Writing this review because I dont know where to go anymore. I visited Capitec Bank on the 28Th of September 2024 to see a Consultant and enquire about the best way to raise my Credit score as I was at a stand still. The Consultant advised that I should take a 3 month loan out on Capitec of R3000 to Raise my Credit score. We did all the paperwork and I acquired the loan from Capitec, I was informed by the Consultant that Capitec would automatically deduct the money from my account and savings accounts on the day stated on the Credit section in the Capitec application. I was also informed that I should take out a small loan on all my Credit accounts encluding, Identity, mr. Price, etc. The date of the payment came (28th of October) but no amount of money was debited from my account and under the credit section in the Capitec application I was informed that I had an outstanding balance of R1325.91, I made a manual payment of R1370.69 to the account at that moment, which was the next morning of the 29Th of October 2024. The next day on the 30Th of October Capitec Debited the amount of R1325.91 from my account. So that would make a total of R2696.60 Deducted from my account in the month of October. I contacted Capitec to enquire about the Debit order and that I had recently made my payment for the month of October. The Agent confirmed that it was a Fault on their side and they Informed me that they would do a reversal on the manual payment of R1370.69 I did not ask for a reversal, I just wanted to know the current situation of the account. The next month on the date of the 5Th of November 2024 Capitec Bank Debited another amount of R1325.91 and the capitec app informed me that I still had an outstanding amount of R1040.27 I had to make a manual payment and the debit order went of again only 6 days after the October debit order. (manual payment was also on the 5Th of November) The account was Paid in full at this moment. The reason I am writing this Email is because Capitec Bank Flagged me for a missed payment in the month of October and as you will clearly see with the below attached statements is that all accounts and amounts were paid on time. I've called Capitec bank multiple times and they all confirm it was a fault on their side but they would not be able to help me, I would need to visit a Branch. I visited a branch and they did not want to help me at all; they only wanted to give me a Credit Card. I've been to the branch manager and he referred me to someone at a Capitec Branch. I went to go see him and he said was; "I'll see what I can do," now he is avoiding calls and texts. As you can hear I've tried more than once to sort this out with Capitec themselves, they just don't want to help. I only did what the Consultant Informed me to do and I lost 38 Points on my Credit Score as a result. I've been to capitec they told me to go to Experian, I went to Experian they told me to go to Capitec, They need to give an update and that they know the process for doing so.