Capitec manager not very helpful

Once again money is leaving my account without my knowledge , I visited capitec in Phoenix and spoke to the manager, I was asked to pay R60 to reverse the money into my account, I never made the transfer so why should I be liable to pay for reversing, they basically asking me to pay to get my own money back and that is ridiculous! As for my previous review Carmenita has not contacted me. Im really tired of capitec bank since no one is interested in solving this issue of my money just leaving my account without my knowledge. Please assist because the capitec does not want to.