Capitec management is just as dishonest as staff

I've had an account opened *****ulently on my name by a dishonest Capitec employee. I've been back and forth the the Chatsworth and Westwood branch over a year now and was told that there's nothing that they can do at the branch. I've previously written on Hellopeter and was told that I'll get a response in 24 hour and more than 24 days has passed and still nothing. Clearly dishonest staff takes after their Dishonest Management who ****, on a public platform, about resolving my issue.