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Natasha S

1 reviews | Active since Aug 2016

08 Aug 2016, 14:40

Capitec Malvern Branch worst ever

<p>Capitec Malvern Barnch is the worst branch to visit!</p> <p>I walked in at 3:30 spoke with customer service front desk which made a issuse and of my proof of residence which was stamped at council. then made me sit in que, got to the consultant the the manager make a issue saying that they cant work with proof of residence which was printed over the counter and given to me after the due date. he then insisted the consultant call fica again, then after fica after another 15 min and emailewd copy to them they see no faults and has given consultant go ahead. shows that the Manager doesnt know anything and works harder at making it dificult for customer then him working on his job. after so mush of hassles i finished up 1 and half hour later</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Aug 2016, 12:36
Official
I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention. Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.