Capitec making families suffer - blocking accounts poor service

Dear Capitec please think about your clients kids. How can you block an account of a bread winner for over 2 weeks. My cousin has been going up and down trying to unblock his account based on some ***** alert that his no even involved in.

Affidavits and required paperwork was submitted 2weeks ago but still account is blocked. How do you expect him and his kids to survive without access to HIS OWN MONEY?

Please stop abusing your clients and their families. Please action the references and unblock the account so this family can survive.