Capitec making disapproved transactions

If I wasn't obligated to rate the services I wouldn't have even given this bank a star. An amount of R560 was taken out of account without my knowledge, consent or approval. Upon checking my statement this money was paid to Google, it was a purchase of something international mind you I never buy anything online. I made a call for Capitec to reverse this payment and I was told I will be charged R80 for each day of a 30 days investigation, adding all the R80 for 30 days is more than the money that was taken out of my account, I'm now paying them to repay me back my money. 2 weeks later I received an email stating that my case is closed with no explanation whatsoever, I called again to ask how us my case closed without me getting back my R560, I was told they would reopen it, this was back in August. Till today there has been no communication and I haven't gotten my money back