Capitec makes you pay when it is there fault!

Friday night I tried to draw some money and the ATM ate my card. I phoned the call centre to see what I should do they advised me to stop my card, I did not want to so ended the call, I spoke to a 2nd person and again was advised to end my card, I agreed then Immediately after the ATM was closed. Following day I went back and easily got my card back. I explained it had been stopped and they said I would need to pay for it I refused because I was not at fault the ATM was broken. The manager phoned a few people and in the ended I had to pay. I understand the manager had no other option and assisted me best he could but I should not need to pay because the ATMs are not working properly!!!! Why have a call centre to help you if they going to advise you wrong, if I was told i could just come fetch the card next day no problems that is what I would of done! Very very irritated!!