Capitec makes false accusations and refuses account access

Another terrible service review. The online consultant refused me access to my own account, without even asking s single security question. No valid reason given why I can't ask for feedback on an atm that dispensed an incorrect amount of money even though it's been debited off my account. No allowance to check if a deposit was made.

Now, their "customer service" agent via Facebook, says I didn't answer security questions correctly and must go to a branch.

Excuse me ? Did they bother to pull the call from the agent ? No. But they accuse me of something I didn't even do. No apology for refusing me access. No, they point fingers.

Go look in yhe mirror Capitec. Read the poor reviews. Do you do anything about it ? No. Your service standards just carry on going down the drain. You should be ashamed.