Capitec makes customers pay for their system issues

Capitec pulled a debit order on the wrong date. They called me to then say my account was outstanding. I explained that they had already debited that amount. The agent and manager apologized but said the only thing they could do is increase my term and my interest even though it was their fault. They have now stated that my account is in arreas even though they have deducted my money already and no one seems competent enough to assist. I called in again today and was told that the manager did not leave a note and clearly did not stick to the agreement that we had that she would sort this issue out, was also on hold for the managed Nolo, who I never spoke to as I had the unwanted pleasure of listening to hold music an no actual manager. Ended up hanging up. Will definitely be changing banks