Capitec make you beg for your own money and treat their customers like ********s

I am a client of Capitec Bank. On 17/10/2024 I sold my vehicle, the buyer is a client of ABSA Bank. The buyer made an eft payment into my Capitec account when buying my vehicle.

On 23/10/2024 at 9:38 I received an sms from Capitec stating the follow: "Capitec: Update on the ***** investigation on your account. Your account has been cleared and you can now access the funds that were being held. Thank you for your patience and cooperation with the investigation. ***** case ***3. Info: WhatsApp ***"

At 9:39 on 24/10/2024 I received an email from Capitec stating: As you may know, your account was recently identified as being involved in suspected *****. Funds related to this suspected ***** were transferred into your account. These funds were held, and restrictions were placed on your account until we completed our ***** investigation. Incident reference ***3.

Our investigation has now been completed and your account has been cleared. You can now access the funds that were being held.

Thank you for your patience and cooperation with the investigation.

Regards ***** Engagement Centre  T *** F +***0 GPS 26°12’65.4” S 28°2’30.8” E 60 Main Street, Johannesburg PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za"

No money is available in my account, my account remained on hold. I directly went to my Capitec branch. The consultant from Capitec phoned the ***** department. The ***** department informed Capitec that my account is on hold because the buyer didn't answer her phone when ABSA tried to phone her.

I phoned the buyer and informed her of the situation. I went with the buyer to the SAPS to make an affidavit that she bought my vehicle. The buyer handed in all the required documents at ABSA, including the affidavit, her I.D and Proof of payment. I was present when she handed the documents over to the customer complaints department at ABSA.

Even now with all the documents that is handed in, all proof is provided, my account is still on hold and no funds is available in my account. The message and email of Capitec states that the investigation is completed and that my account has been cleared and that I will be able to access my funds that were being held, but my account is still on hold and my funds is still not available to me.

ABSA confirmed that they send an email to Capitec to release my money but still after 3 days everything is on hold.