Capitec made a complete 180

<p>When I joined Capitec I was so impressed with this amazing service I was getting and I would have recommended Capitec to everyone I know. Now then Capitec showed me that I was wrong. I want everywhere to change my surname after I got married and everyone changed it without a problem except for Capitec. I went in with my marraige certificate with my new surname as this is a legal document and I was told that you won't change my surname because I need a new ID now I don't have it yet have you ever tried to get a new ID from department of home affairs. I don't understand why everybody accepts my marraige certificate but Capitec because of this I can't do my tax returns so I want you to accept a legal document and change my surname.</p>