Capitec machine not reliable

On the 11 August around 10:54 I wanted to deposit R8000 into my capitec account number ********** 680 at the Sadton Atm in JHb but the machine counted the money and that says transaction cancelled goodbye and count again as if it's going to give back the money but it never open than it went back to normal as if nothing happened. I stand there and called the bank and they told me that nothing they can do they will report the incident to Admin for investigation, security for the mall arrived they tried to assist but nothing, j called Capitec many times ask them if they can send someone to open the machine as the money is counting but the lid won't open. They said they can't help the issue will only be resolved in two working days as it's the weekend no one can come to the Atm. I waited for two hours, I phone them again they ask what's gona happen if I go and the machines open and some else gets the money as the machine did not give not even a slip, they said I can go, they will investigate and i will be refunded as i have reported the incident. Two days has passed but my issue is not resolved. REFERENCE NUMBER. ********** 1. I need the money as there was a need for me to do that deposit. This was a very traumatic experience.

My contact ********** 495 Bank contact ********** 043