EH
Elton H
1 reviews | Active since Jul 2011
16 Nov 2021, 09:19
Capitec lying and charges for it!
I recently tried paying an account via Paypal. I have a daily card limit set at R7000. The amount I tried paying was R3600. (Which is obviously less than my daily limit). I triend doing this transaction about 3 times. Every time getting an sms saying "exceeding daily limits, update card'. Now Capitec charges me R3 for every decline plus 40c per sms. This is a fault on Capitec's side and not mine. When I phoned the customer care they told me that they do not work with Paypal and never have. Which is absolute b#*&t as I have as recently as the 4th of November done a Paypal transaction. I want my bank charges returned and know why my card doesnt function with Paypal anymore.
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Replies (3)
Capitec Bank's replyOfficial
16 Nov 2021, 09:23Good day Elton
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Nov 2021, 09:23
Official
Good day Elton
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
EH
Elton H's updateReviewer Update
19 Nov 2021, 08:41It was dealt with. But what is concerning is the fact that my card limits was set to 0. And definitely not by myself. Previously when I logged in my temporary limits was on "not set". A second client care agent told me that my card is faulty . Which was also now replaced. At extra cost. Not to mention all the additional banking costs for declined purchases.
EH
Elton H's update19 Nov 2021, 08:41
Reviewer Update
It was dealt with. But what is concerning is the fact that my card limits was set to 0. And definitely not by myself. Previously when I logged in my temporary limits was on "not set". A second client care agent told me that my card is faulty . Which was also now replaced. At extra cost. Not to mention all the additional banking costs for declined purchases.
Capitec Bank's replyOfficial
17 Feb 2022, 21:24Hi Elton
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 21:24
Official
Hi Elton
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank