Capitec *******ly placed my funds on hold without informing me

On Tuesday the 28th of March 2023 i went to the garage to put petrol on my vehicle and when i attempted to pay i was told that my card has insufficient funds which came as a shock to me since i knew very well that my account had enough funds. i had to make plans to pay for the petrol to save myself from the embarrassment, after that i went to Capitec branch to find out what happened to my money because its not even showing on my bank statement. i was told that my funds were withheld the reason being the person who sent me money the previous day had sent me monies which is under ***** investigation. We called the person who had sent me money and he disputed having received any money from anyone that capitec refers to as the complainant and asked them as to why they didn't take that money directly from him instead of me and they failed to answer . i would like Capitec to provide me with answers to the following questions 1. why was i not informed and had to find it the hard way when i was supposed to pay for the petrol?2. why is the senders funds not withheld but capitec jumped him and frozen my funds? 3. why would Capitec assumes that the money that i was sent was from the victim's account since the person who sent me money has always money in his account? 4. is Capitec going to reimburse me for the unnecessary costs incurred while trying to sort this out, the petrol i wasted going to branches, the airtime i wasted calling and compensate me for the embarrassment i suffered at the garage? i really feel like my rights were infringed as i am a client and i pay for the services that capitec renders to me. i would like to take this matter forward to the court if i do not receive satisfactory answers and i will also close my account.