Capitec (Low Bank Fees and Terrible Service)

Capitec Bank delivers on low banking costs. Unfortunately that is evident in their service as well.

I joined Capitec recently and was thrilled over their banking fees. Until last month when I had a query. I app**** for the new access facility and whilst it is easy it has destroyed my credit rating. Why? Well Capitec added the incorrect date for my payments to go off. So for the past 3 months my account was debited two days before my salary comes in. When I went to the bank (Norwood mall) they took over an hour to "fix" it. Or atleast thats what I thought. Turns out they never fixed it. The real problem isn't the bad credit rating they afforded me so graciously. Its their incompetence regarding the money they owe me. I paid the access facility in full last month. However for them its wasnt enough, and my debit order still went off. They only returned about 40% of what they took. The other 60% they owe me never arrived. After I called them three times (spending over two hours in total on the phone) they were still owing me that 60% balance. I decided afterwards to once again return to the bank. Three hours later (and after continuous phone calls from the branch and them not understading whats wrong, even though the consultant told them they owe me that balance) it was finally paid back. Then today they decided after a month to reverse it once again. I am so upset and angry at capitec bank. I have called, begged and pleeded for them to fix their mistake. Too bad they do not know what customer service is. I am highly dissapointed in them and would highly advise anyone not to join them. You pay for what you get and that exactly it "nothing".

-0/5