Capitec loves ***** and won't help

The incident occurred on the 10th May 2025 at 12pm. I shopped at Checkstar and my purchase came to the value of R462.11. My 1st transaction was declined due to the cashier however the money was successfully taken from my account. I contacted capitec immediately and they verified that the amount was deducted successfully. Checkstar then made me swipe again due to decline status and confirmed that amount will be reversed. I had already logged a query by this point with Capitec. On the 12th May 2025 at 4.09am the very same amount was *****ulently taken from my account which led me to immediately contacting Capitec to log a case of *****. Capitec states they will investigate but charge me for a dispute. The next day I get my refund from Checkstar for the 2nd amount taken. I follow up with Capitec for the 3rd *****ulent amount and now suddenly I'm logging a new query. Capitec has requested documents which I provided however every day the same query has to be logged as new. No one makes notes nor do they take ***** seriously. Then they state that the 3rd amount is legit. They don't even investigate logically, rationally and thoroughly but just provide random feedback. Which retail store is opened at 4am and why would I be shopping on a Monday between 3am and 4am. I requested my money be reversed immediately as that was all I has to run me to month end but capitec decides no they can't give me my own money back and log a new query once more. The service received from Capitec is poor and pathetic. I have been running back and forth since the 10th and my money is just in limbo. Capitec needs to retrain their customer care and ***** investigators as nothing ever gets done for the customer. My case is not the first and certainly will not be the last. It is not worth it banking with such an institution anymore. No one cares enough to help nor do they bother that you money is missing from their bank. They just want to get rid of customers with generic responses and hopes it goes away. I'm logging a ******** case against capitec. I wish I could give a negative 5 star rating. Worst bank ever.