Capitec lotto ****mers...beware

I bought as usual lotto tickets on the 19 July 2024 I bought 2 x powerball Tickets at 15 rand each I bought 1 x daily lotto tickets at 9 rand each My money was deducted off my account, but no lotto tickets for the amounts was loaded. I hand picked my numbers. I watapp capitec on their watapp number

The agent checked and could not see the tickets She said I must wait reboot and check again The tickets was for the 19 July 2024. I tried again, the tickets still not reflect I tried various times. Nothing happened I watapp again spoke to various agents ..nobody could help me I demanded my money back..they said my money for lotto tickets is not refundable I demanded my tickets the agent said they cannot do anything about it The lotto is not capitec I said that I played lotto on the capitec banking app How on earth can capitec not be responsible I had disagreements with the agents, they don't care . Until before the powerball draw I tried obtaining my tickets Still nothing The next day, I had an encounter with one of the agents again They kept sending me how the check my tickets Every time , it don't work, then I tell them, the tickets is not on my banking app, I cannot check the tickets My history for the previous day the 18 july was on the list, but not the 19th July Then I bought tickets again just to check capitec banking app..on the 20th July , these tickets showed. I send my payments for the deductions of the 19 July to the agents..off my banking app..they still could not help me. And refused to provide alternative solutions They stuck to the fact, Capitec cannot give my money back I think it might be ****m .on the capitec side It's was the first time I checked my tickets immediately after purchase Maybe it happened before, and I did not notice I play every week. Now something fishy is happening, I think I was ****med.. Second time, I was ****med by someone inside Capitec .