1 reviews | Active since Jul 2017
Capitec lost R300k of our money during transfer to regular beneficiary
Capitec lost R300k of my wife's money in a transfer to Mercantile.
They had an RTC problem on 25 November and now the money is nowhere to be found. All payment details correct. No fault on our side.
Yet phone calk and email upon email to client service has been ignored.
After two hours at Branch today only with the help of exceptional people was the matter escalated.
We don't even know if the money is now lost and we have obligations.
If not for the help in branch I would have no confidence in Capitec anymore as their help line, complaints line are all but helpful and truthful.
The RTC problem was not our fault and they know it occurred, yet no help from Capitec has been forthcoming so far except for individuals at the Branch who tried for hours to log the issue with their own colleagues at the help centre.
I expected more from Capitec.
Did they really think we were going to ignore a R300000 error?
Who knows if we are ever going to get it back
I will update on the response or lack thereof
I will update on the response or lack thereof
Every time we call them they give us another story. It is like they have actors reading from a script for different movies.
I think they just say things with the hope you go away. Then you can again and a different answer is given. It like they throw a Dice.
Ok. It will take....3 days
Then next call....7 days
Next call.....2 days
It is the most ludicrous customer service.
Even the branch manager could not believe the nonsense their customer care line told him about our lost money
Every time we call them they give us another story. It is like they have actors reading from a script for different movies.
I think they just say things with the hope you go away. Then you can again and a different answer is given. It like they throw a Dice.
Ok. It will take....3 days
Then next call....7 days
Next call.....2 days
It is the most ludicrous customer service.
Even the branch manager could not believe the nonsense their customer care line told him about our lost money