Capitec LOST my money

Item: Capitec Bank
Rating: 1
Author: Christine V

If there was a 0 rating, I would have gladly used that to rate Capitec. My immediate payment transaction this morning before 09:00 failed due to a technical error on Capitec's side. Naledi blamed in on the receiving bank (Standard Bank). Standard Bank confirmed that it is not on their side - no technical errors on Standard Bank. According to Naledi (call center agent) I have to just wait for the transaction to be reversed, and the money to be refunded to my account. Capitec doesn't take responsibility for 'losing' my money. To make matters worse I spent close to an hour on my cell phone - and every one of the agents that I spoke to (Naledi & Zoe) said that they understand - which they obviously don't. Capitec lost my money, now Capitec owes me my money, so I need to wait between 24 hours and 5 working days to get my money, which Capitec has lost, back from them. How nice.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

26 Mar 2025, 12:39

Good day Christine Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank

Capitec Bank's reply26 Mar 2025, 12:39

Official

Christine V's updateReviewer Update

26 Mar 2025, 12:46

Thanks - but this is not helping. My money that I paid from my Capitec account went missing. I want it back - not tomorrow, not next week - I want it back today. Investigating your failing system is not helping me much. Just put my missing money back into my account. This is not that difficult.

Christine V's update26 Mar 2025, 12:46

Reviewer Update