Capitec losing personal touch with it's clients.

I've been a loyal client since 2008, and have over time succeeded in recruiting and moving over many family and friends to join Capitec. On Monday 21 Feb 2022 however I've encountered the worst service ever when attempting to simply change my pay date as well as the debit order date of my Access facility. I simply wanted my debit order to go off AFTER the 25th of every month, which is the date my salary appears on my account. I was sent from pillar to post, was instructed to put my request in writing (which I immediately did) together with supporting documents from my employer stating the date my salary appears on my bank account. When I tried to e-mail the request and documents to Capitec, I discovered that the address given to me was incorrect. I phoned them 5 times in total, ultimately being advised that there was nothing that they were WILLING to do to assist me with changing the 2 dates, as well as that it was also not an option for me to have it changed even if I visited a branch, which I was willing to do. My biggest concern I have is that I risk compromising my good credit rating (which I am very passionate about) in the event that there be an unpaid item on my account for whatever reason. The fact is that the debit order date on my Access facility is literally 2 days before my salary gets paid into my account. WHY IS IT SO DIFFICULT TO MAKE CHANGES TO MY PROFILE??